Refund policy

Le Swishin Private Limited — Returns, Exchange & Cancellation Policy

Fashion should make you feel confident—not concerned.

At Le Swishin, we believe every order should be a delightful experience. If your purchase isn't the perfect fit, our team is here to help with a simple, transparent, and hassle-free return or exchange process.

Everything you need to know is right here.

1. Return & Exchange Window

  • Returns or exchanges can be requested within 5 days of delivery.

  • Promotional or clearance products may be non-returnable or non-exchangeable.

2. Eligibility Criteria

To qualify for a return or exchange:

  • Item must be unused, unworn, unwashed, and undamaged.

  • All original tags and packaging must be intact.

  • An unboxing video or clear photos may be requested.

Valid return/exchange reasons include:

  • Defective or damaged product

  • Incorrect item, color, or size received

  • Size/fit issues (photo verification may be required)

3. Return & Exchange Fee

  • A ₹99 fee applies to all returns and exchanges.

4. How to Initiate a Return or Exchange

  1. Contact Us: Email hello@swishin.co.in with your order number and reason.

  2. Submit Proof: Provide photos or an unboxing video if required.

  3. Review: Our team will verify eligibility.

  4. Return Shipping: Pack the item securely and follow instructions provided.

  5. Quality Check: Returned items undergo inspection before approval.

  6. Size Issues: Size exchange may be requested through My Orders. If unavailable, a return option will be offered.

5. Refunds

Refund Processing Time: 5–15 business days.

Confirmation: A confirmation email will be shared once the refund is processed.

👉For all returns (COD or prepaid), refunds will be issued only as a credit note valid for 6 months, redeemable on any purchase from our store.

6. Exchanges

  • Exchanges are subject to availability (size, color, or product).

  • Price differences will be applied as per policy.

  • Replacement shipping is free, except applicable exchange fees.

7. Cancellations

  • Orders can be cancelled before shipping.

  • Shipped orders will follow the return policy.

8. Defective, Incorrect, or Damaged Items

  • Must be reported within 48 hours of delivery.

  • Clear photos or an unboxing video are required.

  • Resolution will be provided via replacement or refund.

 

9. CHIC DEALS

  • No return/exchange allowed unless the product is defective or damaged.

  • Defective claims require an unboxing video.

10. Additional Notes

  • We work with third-party courier partners. While we assist wherever possible, some delivery matters remain outside our direct control.

  • Delivery executive details are shared only with recipients.

11. Contact Information

Office Address:
Le Swishin Private Limited
WZ-110A, 1st Floor, Budhella
Vikas Puri, New Delhi – 110018